IMG Warranty

The following outlines the extended Warranty Policy for your new IMG product(s).

Please take the time to thoroughly familiarize yourself with its contents.

Please also note that all warranty periods stated (in year) below begin from the original date of purchase.

To receive service on your IMG product, please contact the IMG approved retailer from where you purchased it from. Proof of purchase will be required to use utilize this manufacture warranty.

 

 

 

 

Part

Warranty Period

Please Note:

Frame

10 years

· This includes steel and wood sofa frames, all of which are warranted against breakage for a period of ten (10) years.

· It does not cover damage to the frame, or any faults or damage caused by the use of the product other than in accordance with the manufacturer's recommendations, as well as any faults or damage arising from any repairs made by any persons not authorized by the manufacturer.

Molded Foam

10 years

· Loss of foam resiliency should not be confused with softening of foam or stretched cover, which result from normal usage. Owners of upholstered furniture should also expect foam and fiber fillings to compact over time.

Mechanism

5 years

· Recliner mechanisms including steel springs are warranted against breakage for a period of five (5) years.

· This does not cover any type of minor sound or noise in the mechanism or unevenness in swivel mechanisms. This is normal and the result of general use.

· It does not cover damage to the mechanism, or any faults or damage caused by the use of the product other than in accordance with the manufacturer's recommendations, as well as any faults or damage arising from any repairs made by any persons not authorized by the manufacturer.

Laminated wood

5 years

· Laminated Scandinavian recliner parts (for Nordic and Classic chairs) are warranted against breakage for a period of five (5) years.

· This does not cover any form of minor sound or noise in the laminated wood or unevenness caused by temperature or moisture. This is normal for all living materials.

· It does not cover damage to the woodwork, or any faults or damage caused by the use of the product other than in accordance with the manufacturer's recommendations, as well as any faults or damage arising from any repairs made by any persons not authorized by the manufacturer.

Power

2 years

· Includes new motors and related parts, all of which are warranted for a period of two (2) years.

· Excluded from the warranty are non-material defects or deviations in the properties and condition of the product, which are negligible for the value and intended use of the equipment. Replacement of spent batteries / rechargeable batteries is also not covered.

· It does not cover damage caused by the use of the product other than in accordance with the manufacturer's recommendations, as well as any faults or damage arising from any repairs made by any persons not authorized by the manufacturer.

Leather and fabric

2 years

· Leather’s are warranted against tearing and cracking, fabric products are warranted from seam slippage, fraying- both of which are warranted for a period of two (2) years.

· Fabric warranty does not cover tears, flattening of nap, pilling, fading, or shrinking and is invalid when heavy soiling or abuse is evident.

· Warranty does not cover normal fading/damage due to improper use of chemical treatments that are not endorsed by IMG, or damage from lack of required caution or regular care and maintenance.

· Guarantee does not apply where the product has been exposed to excessive temperature change or exposed directly to air conditioning/radiators.

· Guarantee does not apply to damage caused by dye-transfer from non-colorfast materials, including fabrics, plastics and clothing.

· Warranty excludes claims for veins, wrinkling, natural markings from healed scars or variations in grain or color. These natural features are simply proof genuine leather. The warranty does not include stretching of leather or fabric, which results from normal usage.

· Exposure of leather and fabric to sunlight or extreme light sources will cause fading/damage and is not covered by the warranty.

· It does not cover damage to the leather and/or, any faults or damage caused by the use of the product other than in accordance with the manufacturer's recommendations, as well as any faults or damage arising from any repairs made by any persons not authorized by the manufacturer.

 

Further Notes on Warranty Policy:

 

1.      This warranty is based on normal household use and extends only to the original purchaser. The warranty does therefore not apply if the furniture is used in commercial, contractual, lease-related, institutional or non-home conditions.

         All our furniture is designed to suit a maximum user weight of 120kgs.

2.      This warranty does not cover floor samples or products designated “AS IS” at the time of purchase.

 

3.      These warranties are additional to those warranties by any state or county where the purchase was done. In no way does this warranty restrict, negate, modify or limit any rights of the consumer under the laws where the purchase has been done.

 

4.      Particular care should be taken if you are taking certain medications (including, but not limited to; chemotherapy, blood pressure and heart medications). Some properties of these medications can be transferred through perspiration onto the surface of the furniture and cause Stains or Damage.

                                i.            If you use these kinds of medications, we recommend that you increase the frequency of cleaning and protecting your leather furniture.

                               ii.            Pay particular attention to arms and head rests, and those areas that experience the greatest body contact.

 

5.      IMG assumes no warranty obligations for:

                                  i.            defects arising from normal wear

                                ii.             accidents

                              iii.            acts of God

                              iv.             negligence, misuse, abuse,

                                  I.             Shipping/handling or alteration of the products.

 

6.      The warranty is void if the customer fails to perform routine maintenance as recommended, modifies the product or if the product is not installed and/or assembled and/or not used in accordance with IMG’s assembly instructions and care guidelines.

 

7.      This warranty is only applicable when you purchase an IMG® product from one of its authorized retailers.

 

 

8.      IMG warranty covers the cost and shipping of replacement parts. I

                                i.            MG is not responsible for any other costs incurred while repairing the product, including but not limited to service/repair charges.

 

9.      In the fulfilment of the guarantees offered, IMG reserves the right to undertake the least costly option in resolving any guarantee matter.

                                i.            This includes rectifying issues/problems/faults by way of part/component repair/replacement, full or part refund.

 

10.  Where a refund is offered and accepted the product becomes the property of Ekornes.

 

11.  The full extent of any cost to IMG of fulfilling the guarantees offered is limited to a maximum of the original purchase price of the product in question.

 

 

All guarantees offered by IMG are limited to the country of purchase

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